Customer Service

For over 15 years we've been creating unique BBQ gifts for happy customers all over the world. We're located in the live music capital of the world, Austin, TX, and get our inspiration from being in the heartland of authentic barbeque and great outdoor cooking.

We're here to help!

Many questions can be answered immediately by visiting our Frequently Asked Questions page. If you still have questions about placing an order or need help with an existing order, you can contact us using the methods below:

  • By email:
  • By phone (to place an order): 1-877-256-8916 (8AM - Midnight 7 Days/week)
  • By phone (all other questions): 1-877-256-8916 (Monday - Friday 8AM-6PM Eastern)
  • By mail: Texas Irons, 2219 Westlake Drive, Austin, TX 78746, Attn: Customer Support

Looking for information on creating custom designs/logos or ordering in large quantities? Contact or call 1-877-256-8916.

Share your experience

We'd love to hear your experience with our products! You can post reviews of products you've purchased or received. Simply use the links located on each product page on our website. You can also send them directly to us at

Thank you for the wonderful job on the branding irons, they will make the perfect wedding gifts! Deidrea Harris Satisfied Customer